Returns & Cancellations

Because our pieces are handcrafted to order, our returns policy differs from mass-market retail. Please read carefully.

Cancellations

Orders may be cancelled within 48 hours of the advance payment for a full refund. Thereafter the advance is non-refundable as production will have begun.

Damage in transit

Inspect your delivery on arrival. Report any transit damage with photographs within 48 hours and we will arrange repair or replacement at no cost.

Refund timeline

Approved refunds are processed to the original payment method within 7–10 business days.